Terms & Conditions
Terms & Conditions
1. Mail Order Conditions of Sale
"Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
"Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
"Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
"Goods" means the articles that the Buyer agrees to buy from the Seller;
"Seller" means Saracens Mail Order, Saracens Ltd, Allianz Park Stadium, Greenlands Lane, London, NW4 1RL;
"Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
Nothing in these Terms and Conditions shall affect the Buyer`s statutory rights as a consumer.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer`s acceptance of these Terms and Conditions.
Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason, even if the Buyer`s payment has been processed by the Seller`s automated Payment Service Providers.
Where the Goods ordered by the Buyer will not be available from stock for 30 days the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund.
When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described as you go along the order process.
All goods ordered by mail order must be paid for at the time of ordering. We accept payment by Visa, Mastercard, Delta,Switch and Solo. We do not accept cash on delivery.
4. Price and Payment
The Price of the Goods shall be that stipulated on the Seller`s Website. The Price is inclusive of VAT.
The total purchase price, including VAT and delivery charges will be displayed in the Buyer`s shopping basket prior to confirming the order.
After the order is received the Seller shall confirm by eMail the details, description and price for the Goods. If these differ from the details, description and/or price shown on the Website the Buyer shall be entitled to cancel the order.
Payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods.
In the case of other sales, payment of the Price plus VAT and delivery charges shall be due within 14 days of the date of receipt of the invoice supplied by the Seller.
5. Rights of Seller
The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
The Seller reserves the right to withdraw any goods from the Website at any time.
The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
6. Age of Consent
If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer`s purpose.
Goods supplied within the UK will normally be dispatched within one working day of receipt of order.
Goods supplied outside the UK will normally be dispatched within one working day of receipt of order
The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer`s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
All UK parcels are sent via registered first class post. Should the Goods remain undelivered because the Buyer is not home to take delivery of the Goods, or if the Buyer does not collect the Goods from their local Royal Mail sorting office if instructed to do so by Royal Mail; and the Goods are subsequently returned to the Seller - the Buyer will be liable for the Seller`s costs of reposting the item to the Buyer.
The Buyer accepts that any delivery schedules are provided only as a guide and are dependent on stock levels as well as the logistics of our selected carrier. If the item the Buyer have ordered is not in stock, we reserve the right to deliver the item to the Buyer within 30 days of the date of the order being placed, and will not be held responsible if the item does not arrive within the delivery schedules listed above.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
UK Standard Delivery 3 - 5 days - £4.95
Standard Europe Delivery £8.95
Standard Rest of World Delivery £9.95
9. Cancellation and Returns
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 10 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us in writing or by eMail within 7 full working days of receipt of the Goods. Goods must be returned at your cost and should be adequately insured during the return journey. You will receive a refund of all monies paid for the Goods (including delivery charges) except for return postal charges and any gift wrapping you may have ordered, within 30 days of cancellation.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Goods must be returned unworn if clothing in a new and resaleable condition, including tags and barcodes.
We make every effort to ensure that the items ordered are available, but occasionally some items may be out of stock. If an item is unavailable we may send you an alternative item for approval. If this is not possible we will put the item on back order and it will be despatched as soon as the stock arrives with us. We reserve the right to cancel orders for items unavailable . All products could be subject to change.
Every article is guaranteed and will give fair wear and service. If for any reason you are not satisified with your purchase, e will do our utmost to deal with your complaint to your satisfaction. this does not affect your statutory rights.
We reserve the right to refuse exchange or refund if the goods are not in perfect condition. CDs and DVDs may only be returned if the seal has not been broken. We do not accept returns on earrings and body bars.
Returns address : Saracens Ltd, Allianz Park Stadium, Greenlands Lane, London, NW4 1RL
Tel : 0203 675-7280
10. Limitation of Liability
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.
Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller`s agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
12. Force Majeure
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
14. Changes to Terms and Conditions
The Seller shall be entitled to change these Terms and Conditions at any time.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the law of Wales and England and the parties hereby submit to the exclusive jurisdiction of the Welsh and English courts.
16. REWARDS4RUGBY - SARACENS
Rewards4Rugby is our fantastic rewards and loyalty programme which is free for all our season ticket holders and fans to use. As a Saracens’ season ticket holder, you will be entitled to earn Rewards4Rugby points when you purchase your season tickets, matchday tickets and merchandise at Saracens. For more details, please click here - https://www.rewards4rugby.com/saracens/collect-points-saracens.
During an advance ticket purchase [online or over the phone] with us, you will be given the opportunity to join the Rewards4Rugby programme.
As well as earning valuable points when you make purchases with us (please see - https://www.rewards4rugby.com/saracens/collect-points-saracens), you can also earn points when shopping online with thousands of high street retailers as well as with Rewards4Rugby’s other partners.
These valuable points will then be converted into cash to be spent with us, saving you ££’s off your next ticket or merchandise purchase at Saracens.
If you choose to join the programme, look out for your Rewards4Rugby welcome email and be sure to activate your account!
To view Rewards4Rugby’s full terms and conditions, please click here. Rewards4Rugby’s privacy notice, which explains how Rewards4Rugby will use your personal information as a Rewards4Rugby member, can also be viewed here. Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Rugby programme, you may do so at any time by contacting Rewards4Rugby at firstname.lastname@example.org.